Community Forum

Outage credit

New Poster

Outage credit

Good evening, I’m writing to receive credit for internet and tv downtime in TX for February 14-16 and some of the 17th. How do I get the credit? Thank you.
Official Employee

Re: Outage credit

Greetings, @Tdmarie! Thanks so much for taking a moment out of your busy day to leave a post on the forums. I'm sorry to hear your service was affected by these recent events, but you have definitely come to the right place for assistance.

If you could send me a private message with your full name, and the name listed on the account (if different), I'd be more than happy to look into this for you.

To send a Private Message, please click on my name (ComcastJamesH) and select “Send a message”.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!