Greetings, @Tdmarie! Thanks so much for taking a moment out of your busy day to leave a post on the forums. I'm sorry to hear your service was affected by these recent events, but you have definitely come to the right place for assistance.
If you could send me a private message with your full name, and the name listed on the account (if different), I'd be more than happy to look into this for you.
To send a Private Message, please click on my name (ComcastJamesH) and select “Send a message”.