New Poster
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1 Message
Outage credit
Where exactly do I submit a formal request for outage credits? Internet was down from Feb 14th, 2021 because of Houston snow storm
New Poster
•
1 Message
Where exactly do I submit a formal request for outage credits? Internet was down from Feb 14th, 2021 because of Houston snow storm
XfinityJosephA
Official Employee
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1.8K Messages
4 years ago
Hello, @loanlee, I hope your day has been a safe one and things are getting back to normal after the interruption of service. Just send a private message with your name, and service address so we can apply 4 days of credit to your account. If you have never sent us a PM this link can come in handy. The "Private Messenger" section at the bottom is a good reference. https://comca.st/3ayjebt
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