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Outage credit

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Outage credit

Where exactly do I submit a formal request for outage credits? Internet was down from Feb 14th, 2021 because of Houston snow storm

Official Employee

Re: Outage credit

Hello, @loanlee, I hope your day has been a safe one and things are getting back to normal after the interruption of service. Just send a private message with your name, and service address so we can apply 4 days of credit to your account. If you have never sent us a PM this link can come in handy. The "Private Messenger" section at the bottom is a good reference.

I am an Official Comcast Employee.
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