Hi Kathleen. I know how inconveniencing it is when the service you love and rely on isn't working. I am relieved to hear yours has been fully restored. I would like to review your account and credit request for the time you were without service. Please reach out to me via private message and include your full name and service address, so I can assist you. To send me a private message: click my username (ComcastJoeTru) to view my profile, then click the link that says "Send a message" and there you can compose a private message.