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Outage credit- "Tell us more about your experience" missing

Joshuahgonzalez
New Poster

Outage credit- "Tell us more about your experience" missing

I am inquiring about credit for the days I did not have xfinity internet service  from 02/15/-02/19

 

I keep getting the runaround to go to the Service center and look for the "Tell us more about your experience." But that option is no where to be found. I have looked on all over the website and phone app and do not see this option. Please reply with the DIRECT LINK to that option.

ComcastAshley
Official Employee Digital Care

Re: Outage credit- "Tell us more about your experience" missing

Hi @Joshuahgonzalez, Thank you for reaching out to our forums. I would love to go over your credit concern regarding the days you had service issues. Send me a private message with your full name (and the account holder's name if different from you). 

 

To send me a private message, click on my name, ComcastAshley


I am an Official Comcast Employee.
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CoryScherr
New Poster

Re: Outage credit- "Tell us more about your experience" missing

Josh, I've had the same exact experience today. Beyond ridiculous.