Outage credit- "Tell us more about your experience" missing

[Joshuahgonzalez]

I am inquiring about credit for the days I did not have xfinity internet service  from 02/15/-02/19

I keep getting the runaround to go to the Service center and look for the "Tell us more about your experience." But that option is no where to be found. I have looked on all over the website and phone app and do not see this option. Please reply with the DIRECT LINK to that option.

[ComcastAshley]

Hi @Joshuahgonzalez, Thank you for reaching out to our forums. I would love to go over your credit concern regarding the days you had service issues. Send me a private message with your full name (and the account holder's name if different from you). 

To send me a private message, click on my name, ComcastAshley

[CoryScherr]

Josh, I've had the same exact experience today. Beyond ridiculous.