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Outage credit for 5 days

Phyliciao3
New Poster

Outage credit for 5 days

Hi, My internet was out from Sunday, Feb 14 till this morning Thursday, Feb 19 due to the Houston snow/ blackout. I just want to know I can claim my outage credit. Thanks.
ComcastLysaP
Official Employee

Re: Outage credit for 5 days

Hi @Phyliciao3

Thank you so much for reaching out to us through our Xfinity Forums! I hope things have been getting better for everyone being affected by this disaster and that you and your loved ones have been safe! 

In certain regions, you can request a credit after the service interruption has ended. You can do this by visiting the Xfinity Status Center (https://comca.st/37w0pnE) If you need further assistance, please send us a private message. 

To send a private message, please click my name "ComcastLysaP" then select "Send a Message" on the right side.


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