Thank you so much for reaching out to us through our Xfinity Forums! I hope things have been getting better for everyone being affected by this disaster and that you and your loved ones have been safe!
In certain regions, you can request a credit after the service interruption has ended. You can do this by visiting the Xfinity Status Center (https://comca.st/37w0pnE) If you need further assistance, please send us a private message.
To send a private message, please click my name "ComcastLysaP" then select "Send a Message" on the right side.