Community Forum

Outage Credit

megntx
New Poster

Outage Credit

Please tell me how to get credit for 3 days of cable and internet service outage
ComcastAbbie
Official Employee

Re: Outage Credit

Hello, @megntx Thank you for reaching out to Xfinity Forums! I am sorry to hear you were impacted by the winter storm and I hope you and your loved ones are doing well.

 

We are not offering credits due to power interruptions at this time. 

 

For customers who are evacuated and/or unable to return to their homes for an extended period of time, they have the option to temporarily discount service but retain access to Xfinity services (via mobile apps). Please send us a message if you would like to explore this option. 

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