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Hello, @mdaigrepont! I hope you're staying safe and warm! You would need to visit https://comca.st/3du8TiC, sign in with your Xfinity ID and then you should see the option under outage tips "tell us more about your experience." Under there, it'll provide you with the option to have the credit applied if your account qualifies.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
