I usually receive an email titled "Your Bill is Ready to View". I have not received this for the past two months and my payments have been late because of it.
I thought maybe they'd been spam filtered, but they don't show up in my Xfinity account "Recent Activity" either.
Why did my notifications stop in August? I have them turned on.
It's disappointing I can't trust Xfinity to notify me on time or at all.
Hello billiepepper. We appreciate you visiting and posting on our Forums. I can assist with reviewing your account and bill notifications. Please reach out to me via private message and include your full name and service address so I can assist you. To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me.