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Negative balance

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New Poster

Negative balance

I just made 3 payments of this month and I see a negative credit balance for -$225.08! What does that mean? I pay $112.63 a month and I'm curious will I still pay the same amount monthly?

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Expert

Re: Negative balance


@Bruce37 wrote:

I just made 3 payments of this month and I see a negative credit balance for -$225.08! What does that mean? I pay $112.63 a month and I'm curious will I still pay the same amount monthly?


Why did you make three payments this month?  Were you behind in your payments?


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Re: Negative balance

No I wasn't behind, but I don't understand the credit balance part.

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Expert

Re: Negative balance


@Bruce37 wrote:

No I wasn't behind, but I don't understand the credit balance part.


If you made three payments of $112.63 this month, and your bill is only $112.63, you overpaid by 2 payments.  You have a credit of $225.08 and it shows as a negative.

 

Does your bill show something like:

Owed:  $112.63

Paid:     $337.89

Balance:  -$225.08


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New Poster

Re: Negative balance

That's correct yes

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Expert

Re: Negative balance


@Bruce37 wrote:

That's correct yes


You don't owe anything.

 

Why did you make three payments in one month?


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Negative balance

Hello Bruce37. Thank you for visiting and posting on our Forum. If you would like further assistance with reviewing your account and balance, I can help. Feel free to send me a private message and include your full name and service address so I can assist you. To send a private message: click my name (ComcastJoeTru) to view my profile. Then click the link that says "Send a message" and there you can private message me. 


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