Ok, ComcastMichelle - wake up call - 1. YOU call the 877 #. Go through YOURSELF the steps (hoops) for help. Don’t choose a simple issue you need to deal with a bot for 30 minutes before finding out the bot is useless. Your 1-10 promised call backs to your many times verified phone number never came. “We’ll call you back in 11-14 minutes”, ROFLMAO. No Virginia there is no callback, never was never gonna be.
Bot says let me connect you to someone who can help. Yeah at last !! Except the agent who has studied very hard to learn English can’t deliver his great accomplishment. I get so dismayed that companies put these people in position to represent them for various reasons:
1. You put the responsibility of customer service off onto foreigners who truly want to help after learning the language, however their accents can be so detrimental they could have saved the trouble.
2. Obviously, you put us off on foreigners who aren’t speaking any language we can understand because you have no interest in helping resolve our issues yet you can crow about providing jobs to impoverished countries.
You do these agents a great mid service leaving your undesired callers with them. They are eager to help and probably have the tech knowledge of only we could understand any words past “ hi, l am Bob”.
So you gently tell them you appreciate their offer but you have no idea what they said and can you speak to someone else. .*repeat*
*repeat*
So after an hour and more you have no answers.
You come to the account page again. Scan for a new menu item for help. None of the old choices helped. You’ve tried them so many times in exasperation.
So you read that nice young mans note get a glimmer of hope. You can put your issue in the box he indicates and someone from his office will call you within 24 hours!!!!
But it doesn’t happen. You get a heavy call load message, gonna take longer. Long enough for a disconnect due to charges wrongly placed on your account. You have auto pay through your bank but special charges for services you never
Requested prompted a red balance due note on the screen.
You have spent hours trying to get help. Hours.
You got no help. What’s left to do? Comcast moved out of your city, there no location to visit for help.
What to do ?
You change to DISH or DIRECT or UNCKE BUDS TV SERVICE and celebrate never having to deal with this company again.
That’s what I’m doing come Monday