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Need Payment Extension Due to COVID19

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New Poster

Need Payment Extension Due to COVID19

So, I lost my job due to covid and I start my new job a week from today. I tried calling to get an extension, but was unable to talk to an agent. I have no idea how to get in touch, so hopefully this works. My bill was due three days ago, so I most likely have late fees. I'm not sure what to do at the moment. Please help.

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Expert

Re: Need Payment Extension Due to COVID19

@FuzzyDice23 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Need Payment Extension Due to COVID19

Hi, FuzzyDice23. So sorry to hear about the situation with your employment, but it's definitely good news to hear about the new job! Congrats. Please send me a PM so I can see what I can do to help with the payment arrangement. 

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

 

Thank you!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!