Need Payment Extension Due to COVID19

So, I lost my job due to covid and I start my new job a week from today. I tried calling to get an extension, but was unable to talk to an agent. I have no idea how to get in touch, so hopefully this works. My bill was due three days ago, so I most likely have late fees. I'm not sure what to do at the moment. Please help.

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Expert

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31.9K Messages

5 years ago

@FuzzyDice23

Your issue has been escalated to the Comcast Corporate Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.

In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

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CCMorgan

Gold Problem Solver

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3.3K Messages

5 years ago

Hi, FuzzyDice23. So sorry to hear about the situation with your employment, but it's definitely good news to hear about the new job! Congrats. Please send me a PM so I can see what I can do to help with the payment arrangement.

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.

Thank you!

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Billing

FuzzyDice23

Need Payment Extension Due to COVID19

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CCMorgan

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