NO Credit for Service Lost to Isaias

When Tropical Storm Isaias hit my area I lost my service from August 4 until August 10. I tried to call Comcast for a credit but got no answer. Then I opened my bill and its the SAME AMOUNT I've been paying ($203.97 per month) with NO discount whatsoever.

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Expert

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31.9K Messages

5 years ago

@texranger09 wrote:
When Tropical Storm Isaias hit my area I lost my service from August 4 until August 10. I tried to call Comcast for a credit but got no answer. Then I opened my bill and its the SAME AMOUNT I've been paying ($203.97 per month) with NO discount whatsoever.

Your issue has been escalated to the Comcast Corporate Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.

In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

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CCMorgan

Gold Problem Solver

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3.3K Messages

5 years ago

Hello and good afternoon, texranger09. Thank you for posting here in the Community! We are glad to have you.

So sorry you haven't received help with the credit. I can definitely step in and see what I can do. Please send me a PM with your first and last name and I will reply from there!

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.

Thanks. 🙂

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Billing

texranger09

NO Credit for Service Lost to Isaias

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CCMorgan

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