Community Forum

NO Credit for Service Lost to Isaias

texranger09
New Poster

NO Credit for Service Lost to Isaias

When Tropical Storm Isaias hit my area I lost my service from August 4 until August 10. I tried to call Comcast for a credit but got no answer. Then I opened my bill and its the SAME AMOUNT I've been paying ($203.97 per month) with NO discount whatsoever.
Again
Expert

Re: NO Credit for Service Lost to Isaias


@texranger09 wrote:
When Tropical Storm Isaias hit my area I lost my service from August 4 until August 10. I tried to call Comcast for a credit but got no answer. Then I opened my bill and its the SAME AMOUNT I've been paying ($203.97 per month) with NO discount whatsoever.
Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
ComcastMorgan
Official Employee

Re: NO Credit for Service Lost to Isaias

Hello and good afternoon, texranger09. Thank you for posting here in the Community! We are glad to have you. 

 

So sorry you haven't received help with the credit. I can definitely step in and see what I can do. Please send me a PM with your first and last name and I will reply from there! 

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

 

Thanks. 🙂

 

 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!