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NO COVID HELP AT ALL I NEED A PAYMENT EXTENSION BY 9 DAYS AND NO HELP, THEY SAID SORRY NOT SORRY

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NO COVID HELP AT ALL I NEED A PAYMENT EXTENSION BY 9 DAYS AND NO HELP, THEY SAID SORRY NOT SORRY

I need to have my payment extended to next week, I said i could pay the full payment.  NO.  That is not enough.  I have $5 in my bank account and the customer service said I should ask to borrow money from someone for my internet bill.  SORRY.  NO.  I can borrow for groceries not my stupid internet.  NOT HAPPY WITH THEIR COVID RESPONSE.  

 

I might go elsewhere if I'm not contacted about this, this is crazy.  They were rude.  I spoke to three customer service representatives that fed me the same bull story.  If you advertise that you will help during these times, THEN DO IT.

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Re: NO COVID HELP AT ALL I NEED A PAYMENT EXTENSION BY 9 DAYS AND NO HELP, THEY SAID SORRY NOT SORRY


@ninjendo83 wrote:

I need to have my payment extended to next week, I said i could pay the full payment.  NO.  That is not enough.  I have $5 in my bank account and the customer service said I should ask to borrow money from someone for my internet bill.  SORRY.  NO.  I can borrow for groceries not my stupid internet.  NOT HAPPY WITH THEIR COVID RESPONSE.  

 

I might go elsewhere if I'm not contacted about this, this is crazy.  They were rude.  I spoke to three customer service representatives that fed me the same bull story.  If you advertise that you will help during these times, THEN DO IT.


FWIW, COVID-19 relief ended June 30th.

 

Did you have, do you have, or have you had a payment extension?  Have you missed the extension due date?


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Re: NO COVID HELP AT ALL I NEED A PAYMENT EXTENSION BY 9 DAYS AND NO HELP, THEY SAID SORRY NOT SORRY

They can not give me an extension to the 15th, which is what i'm asking for.  I can pay the whole thing plus boookooo bank but no they are going to suspend me because im 9 days past what they want.  No help whatsoever.

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Re: NO COVID HELP AT ALL I NEED A PAYMENT EXTENSION BY 9 DAYS AND NO HELP, THEY SAID SORRY NOT SORRY


@ninjendo83 wrote:

They can not give me an extension to the 15th, which is what i'm asking for.  I can pay the whole thing plus boookooo bank but no they are going to suspend me because im 9 days past what they want.  No help whatsoever.


If they're not giving you that extension it probably means that you've already missed a payment on an extension at some point.  They rarely bend on something like that.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!