I am sorry you have to go through this without someone to at least discuss some options. Something is going on at Xfinity. They have stopped communication with their customer base. I was messaging with a Comcast Rep and sent him what he asked for and its been 4 days and nothing.
Hi Terry0327, I apologize for my delay in response. I did receive your last messages so let's get back to your deal. You mentioned you wanted to same package at a lower rate, and you mentioned you had two free cable boxes when you signed up for Xfinity mobile is that correct?
Reoved by @ComcastAmir
Sure, please send me a private message with your full name by clicking on my name (ComcastAmir) and then click "Send a message".
I apologize for the confusion, please reach back out to me via the private message you sent 🙂
Hi, @Ashking0624, I sincerely apologize for the delayed support, but I will be more than happy to help with promise to pay options. Did you look into setting up a promise to pay by calling us at 1-800-Xfinity? You can always do this over the automated system pretty quickly. If you can send a private message that includes your name, service address, and account number I can help. If you have never sent us a PM this link can come in handy. The "Private Messenger" section at the bottom can help. https://comca.st/3iPNvFi