Community Forum

NEED HELP ASAP!

Ashking0624
Frequent Visitor

NEED HELP ASAP!

I am trying to get an extension on my bill as my husband just recently started a new job after being laid off and won’t receive his first paycheck until next Friday, 1/22/21. In the past, before COVID, I was able to get a 10 day extension. Why isn’t this available anymore? My kids have virtual school this upcoming week and I will lose internet tomorrow if I can’t get an extension. Please help! I’ve always paid on or before my extension date in the past. Thank you!
Ashking0624
Frequent Visitor

Re: NEED HELP ASAP!

I still have not heard from anyone and can’t get anyone on the phone! This is ridiculous! Guess everyone is right about the lack of customer service lately and time to start considering other companies that actually care about their loyal customers, especially at a time where most people are only paying for internet/steaming services!
Terry0327
Regular Contributor

Re: NEED HELP ASAP!

I am sorry you have to go through this without someone to at least discuss some options. Something is going on at Xfinity. They have stopped communication with their customer base. I was messaging with a Comcast Rep and sent him what he asked for and its been 4 days and nothing.

Ashking0624
Frequent Visitor

Re: NEED HELP ASAP!

Thank you Terry! You as well! There has to be! And why should we continue to pay $300+ a month?! If I could get another company to my house today to set up internet, I would do it!
ComcastAmir
Official Employee

Re: NEED HELP ASAP!

Hi Terry0327, I apologize for my delay in response. I did receive your last messages so let's get back to your deal. You mentioned you wanted to same package at a lower rate, and you mentioned you had two free cable boxes when you signed up for Xfinity mobile is that correct?

 


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Terry0327
Regular Contributor

Re: NEED HELP ASAP!

Yes that is correct and thanks for getting back to me

ComcastAmir
Official Employee

Re: NEED HELP ASAP!

Reoved by @ComcastAmir


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Terry0327
Regular Contributor

Re: NEED HELP ASAP!

Can we do this by Private Message

ComcastAmir
Official Employee

Re: NEED HELP ASAP!

Sure, please send me a private message with your full name by clicking on my name (ComcastAmir) and then click "Send a message".


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Terry0327
Regular Contributor

Re: NEED HELP ASAP!

I did this and you responded ny PM. How did we get this discussion in the in the middle of another persons post in an open forum

ComcastAmir
Official Employee

Re: NEED HELP ASAP!

I apologize for the confusion, please reach back out to me via the private message you sent 🙂


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Terry0327
Regular Contributor

Re: NEED HELP ASAP!

Its ok and I mailed replied back to you by PM.

ComcastJosephB
Official Employee

Re: NEED HELP ASAP!

Hi, @Ashking0624, I sincerely apologize for the delayed support, but I will be more than happy to help with promise to pay options. Did you look into setting up a promise to pay by calling us at 1-800-Xfinity? You can always do this over the automated system pretty quickly. If you can send a private message that includes your name, service address, and account number I can help. If you have never sent us a PM this link can come in handy. The "Private Messenger" section at the bottom can help. https://comca.st/3iPNvFi


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!