Frequent Visitor
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5 Messages
NEED HELP ASAP!
I am trying to get an extension on my bill as my husband just recently started a new job after being laid off and won’t receive his first paycheck until next Friday, 1/22/21. In the past, before COVID, I was able to get a 10 day extension. Why isn’t this available anymore? My kids have virtual school this upcoming week and I will lose internet tomorrow if I can’t get an extension. Please help! I’ve always paid on or before my extension date in the past. Thank you!
Ashking0624
Frequent Visitor
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5 Messages
4 years ago
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Terry0327
Contributor
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215 Messages
4 years ago
I am sorry you have to go through this without someone to at least discuss some options. Something is going on at Xfinity. They have stopped communication with their customer base. I was messaging with a Comcast Rep and sent him what he asked for and its been 4 days and nothing.
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Ashking0624
Frequent Visitor
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5 Messages
4 years ago
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CCAmir
Gold Problem Solver
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7.2K Messages
4 years ago
Hi Terry0327, I apologize for my delay in response. I did receive your last messages so let's get back to your deal. You mentioned you wanted to same package at a lower rate, and you mentioned you had two free cable boxes when you signed up for Xfinity mobile is that correct?
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Terry0327
Contributor
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215 Messages
4 years ago
Yes that is correct and thanks for getting back to me
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CCAmir
Gold Problem Solver
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7.2K Messages
4 years ago
Reoved by @ComcastAmir
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Terry0327
Contributor
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215 Messages
4 years ago
Can we do this by Private Message
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CCAmir
Gold Problem Solver
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7.2K Messages
4 years ago
Sure, please send me a private message with your full name by clicking on my name (ComcastAmir) and then click "Send a message".
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Terry0327
Contributor
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215 Messages
4 years ago
I did this and you responded ny PM. How did we get this discussion in the in the middle of another persons post in an open forum
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CCAmir
Gold Problem Solver
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7.2K Messages
4 years ago
I apologize for the confusion, please reach back out to me via the private message you sent 🙂
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Terry0327
Contributor
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215 Messages
4 years ago
Its ok and I mailed replied back to you by PM.
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XfinityJosephA
Official Employee
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1.8K Messages
4 years ago
Hi, @Ashking0624, I sincerely apologize for the delayed support, but I will be more than happy to help with promise to pay options. Did you look into setting up a promise to pay by calling us at 1-800-Xfinity? You can always do this over the automated system pretty quickly. If you can send a private message that includes your name, service address, and account number I can help. If you have never sent us a PM this link can come in handy. The "Private Messenger" section at the bottom can help. https://comca.st/3iPNvFi
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