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My bill is wrong

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My bill is wrong

My bill was supposed to be corrected to the new service rate and instead it's the old rate. I need to catch up on my payment also need to know what my options are to keep on my service? Thanks
Official Employee

Re: My bill is wrong

Greetings, @Godzillatws! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize for the confusion with the bill we can certainly have a closer look at the account and see what we can do for you. Can you please send me a PM with your first and last name so we may further assist you?


To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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