Greetings, @Godzillatws! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize for the confusion with the bill we can certainly have a closer look at the account and see what we can do for you. Can you please send me a PM with your first and last name so we may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.