Community Forum

My Paper Bill is in Wrong Language - No One to Help

anon86290
Valued Contributor

My Paper Bill is in Wrong Language - No One to Help

My paper bill came today, and it's in Spanish.  It's been in English for 20 years.  I don't know Spanish.

I've tried to get a live agent on the phone, but all selections lead to robots.

A chat leads to a robot who tells me to go to https://xfinity.com/support/schedule-callback.

I did that, but no one calls back.

What a real PITA.

 

What now?

ComcastBrie
Official Employee

Re: My Paper Bill is in Wrong Language - No One to Help

Hi @anon86290,

 

Thank you for reaching out. The option to change the billing language is not yet available for self-service at this time, but we can update the billing language as employees in our system. Could you send me a private message including your first and last name and the numbers associated with your service address. To send me a private message, click on "ComcastBrie," and then click send a message.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
ComcastPeter
Official Employee

Re: My Paper Bill is in Wrong Language - No One to Help

We want to thank you for reaching out here on the Xfinity forums for help with your paper bill coming in the wrong language. I'm glad we were able to help get everything corrected for you. Please don't hesitate to reach out and create another post for any future account and service questions or needs!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!