My paper bill came today, and it's in Spanish. It's been in English for 20 years. I don't know Spanish.
I've tried to get a live agent on the phone, but all selections lead to robots.
A chat leads to a robot who tells me to go to https://xfinity.com/support/schedule-callback.
I did that, but no one calls back.
What a real PITA.
Thank you for reaching out. The option to change the billing language is not yet available for self-service at this time, but we can update the billing language as employees in our system. Could you send me a private message including your first and last name and the numbers associated with your service address. To send me a private message, click on "ComcastBrie," and then click send a message.
We want to thank you for reaching out here on the Xfinity forums for help with your paper bill coming in the wrong language. I'm glad we were able to help get everything corrected for you. Please don't hesitate to reach out and create another post for any future account and service questions or needs!