Community Forum

My Bill Increased

Highlighted
New Poster

My Bill Increased

I think my contract ended, is there a way I could go back to the original price I was paying?

Highlighted
New Poster

Re: My Bill Increased

The same thing happened to me. My bill suddenly increased by $20 without any warning. I called customer service (twice) and both reps told me that my "promotional period" ended and there was nothing they could do. I called Verizon Fios and they offered me a much better deal for higher internet service ($40 for 200 mbps) as opposed to what I'm now paying Xfinity ($50 for 100 mbps). I called back Xfinity rep and I asked if they could match the Verizon price.  They pretty much told me they don't care about my business and that I should switch to Verizon. So next month, I'm going to be switching. It's clear Xfinity has terrible customer service and doesn't care about their customers or giving them the best deal. I don't believe for a second the rhetoric of "There is nothing I can do." I would recommend switching if you're able to, according to the two customer service reps I talked to, that's the only option.

Highlighted
Expert

Re: My Bill Increased


@RKing123121 wrote:

The same thing happened to me. My bill suddenly increased by $20 without any warning. I called customer service (twice) and both reps told me that my "promotional period" ended and there was nothing they could do. I called Verizon Fios and they offered me a much better deal for higher internet service ($40 for 200 mbps) as opposed to what I'm now paying Xfinity ($50 for 100 mbps). I called back Xfinity rep and I asked if they could match the Verizon price.  They pretty much told me they don't care about my business and that I should switch to Verizon. So next month, I'm going to be switching. It's clear Xfinity has terrible customer service and doesn't care about their customers or giving them the best deal. I don't believe for a second the rhetoric of "There is nothing I can do." I would recommend switching if you're able to, according to the two customer service reps I talked to, that's the only option.


Comcast doesn't match, so in that respect there was nothing they could do if you asked specifically about that.  As far as going elsewhere, if you feel you get a better deal elsewhere, go for it.  I certainly would.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!