Community Forum

Looking to renew contract/cheaper bundle

Falernum
Regular Visitor

Looking to renew contract/cheaper bundle

Hello! I finished a two year contract with internet at 200mb and 125+ TV channels. My bill went through the roof, way too high for what I can afford, especially considering changes to my household income due to Covid. I was looking for a similar contract AND for options of 100mbps speeds instead of 200 (which I never really needed). When I follow the prompts to "shop all offers" or "offers for me," it only shows 25mbps or significantly higher speeds than my current 200. When I followed a different set of prompts from an online agent to 'change internet speed' because he only had access to offers for new customers, I'm seeing an error because the only option is to select "included" with a message that says "SHOPPING_ELEMENT_20400043." I'm looking for an offer of 100mbps with existing/slightly fewer channels than I have now. 160 dollars a month is insane! Another agent refered me to the 'contact us' page but I've been waiting for an agent with 'current place in line: 0' for 35 minutes.

ComcastJoeTru
Official Employee

Re: Looking to renew contract/cheaper bundle

Hello Falernum. Our website does not show all offers to existing subscribers. A Comcast employee will have to help you go over pricing since offer availability and eligibility vary based on your location and current service levels. I can assist with reviewing your account and the available package offers. Please reach out to me via private message and include your full name and service address, so I can assist you. You can click my name (ComcastJoeTru) to view my profile, and then click "Send a private message" in the upper right.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!