Community Forum

Keeping Current Package For Internet

Highlighted
New Poster

Keeping Current Package For Internet

I signed up for xfinity a year ago since its the only provider in my area and I got what I believe to be a new customer deal where I paid 29.99 for "performance plus" internet which was at 175 mbps. Now that the year is over my bill has more than doubled. Is there a way for me to keep my discounted price so I don't have to pay more than $100 a month when I used to pay $50?

Highlighted
Official Employee

Re: Keeping Current Package For Internet

Greetings, @River967! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I know it can be frustrating when your promotional price runs out and you see the jump in price. I would like to see what we can do for you. Can you please send me a PM with your first and last name so we may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Frequent Visitor

Re: Keeping Current Package For Internet

I have the same issue.

Is it possible to keep my plan for the next year?

Iurii.