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January payment

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January payment

I've paid my bill via credit card on January 11th, however my internet was just shut off saying it hasn't been paid. So now we went ahead and paid 35 dollars since we had some issues with our bank last months and got some fees for it but it is still saying we are behind. We can't talk seem to talk to anyone and we just need to know what is going on. We really don't have a lot of money right now and we can't just keep paying more and more. All we want is answers. Or at least talk to someone.
Official Employee

Re: January payment

Hi Jorgedo. We appreciate you visiting and posting on the Xfinity Forums. I can help with reviewing your account and the payment you submitted. If you would like some help, please send me a private message and include your full name and service address, so I can access your account. You can send me a private message by clicking my name (ComcastJoeTru) and then click "Send a private message" and private message me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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