I had made payment online and they sent me the usual receipt of payment via email. However, the payment I made 173.13 cannot be found on any of my billings. I asked for an itemized receipt showing exactly what I paid and the only answer I can get is "past due billings". Past due billings show a monthly bill of $520.00. I spent an hour on the phone today with customer service and they cannot tell me how they got $173.13 or what those charges even include. How can you tell someone they owe you money and not even be able to tell you what for????
Hi, KB35. Thank you for posting here in the community. I can help you with a billing breakdown to help determine why that amount may have been do. If you'd like me to, go ahead and send me a PM with your first and last name.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.