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Greetings, @MRF3232! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that you need to send in proof of payment, but I can certainly look into anything involving that. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.