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Internet bill being charged higher than ones from No Term Agreement plans

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Regular Visitor

Internet bill being charged higher than ones from No Term Agreement plans

Hello,

 

For the month of August, I am being charged $69.95 for Performance Plus internet, with a $15 speed upgrade to Performance Pro internet - totaling $84.95.

 

When I went to check the service rate for my area, I see that even Performance Pro+ internet is being offered at $70. 

 

Then when I checked the xfinity website, I also see that Performance Pro+ internet is being offered at $70 for my area, with no term agreement.

 

How is this fair? My bill ($84.95) is far more expensive than the current plans being offered in my area while being slower (Performance Pro vs. Performance Pro+). Someone please kindly assist me in adjusting my bill/ plan and make things right.

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Regular Visitor

Re: Internet bill being charged higher than ones from No Term Agreement plans

It's been almost 2 weeks with no response. What's going on?