Thank you for reaching out today! I am sorry to hear about the unexpected increase in your monthly rate and would be happy to review your account and see what is going on! To assist you further please send me a private message and include your full name and service address, so I can assist you. Send me a private message by clicking my profile name (ComcastDena), then click "Send a message". Thank you for your continued patience, and I hope to hear from you soon!