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I set up a payment plan...

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I set up a payment plan...

On September 25th I set up a payment plan for my bill to be paid on October 9th. It is October 16, and Xfinity did not pull on the 9th like they were supposed to. My wife needs internet to work because she works from home. Can someone tell me what I can do to get my service back?
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Official Employee

Re: I set up a payment plan...

Hi @kdman27

Thank you for using the Xfinity Forums to bring this to our attention. I understand the importance of having a stable internet connection since I also work from home as well. I want to review your account to see what happened with your payment arrangement. Please send me a private message with your full name, as it's listed on the billing statement. Click on my name ComcastChe, then click Send a message.  


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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