I Can't Get in Touch with an Agent ANYWHERE

[Sarahohlson]

I can't get in touch with an Xfinity agent *anywhere.* 

I've tried phone, text bot, facebook messenger even saying it's not about billing and still no luck. My bill has been upped 30% with no explanation. I need to talk to someone ASAP.

Have any of you figured out how to get in contact with an agent? It's *IMPOSSIBLE* I don't even see the button to send an employee a message. @ComcastChe can you help? 

Thanks,
Sarah

[Again]

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@Sarahohlson wrote:

I can't get in touch with an Xfinity agent *anywhere.* 

I've tried phone, text bot, facebook messenger even saying it's not about billing and still no luck. My bill has been upped 30% with no explanation. I need to talk to someone ASAP.

Have any of you figured out how to get in contact with an agent? It's *IMPOSSIBLE* I don't even see the button to send an employee a message. @ComcastChe can you help? 

Thanks,
Sarah

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Notices of increases are usually found in your billing statement at least a month before it takes effect.  It sounds as though a promotion you were on has expired.  Take your current statement and compare it to past statements [and read the entire statement] to see why there is an increase.