Sarahohlson's profile

New Poster

 • 

2 Messages

Monday, July 27th, 2020 9:00 AM

Closed

I Can't Get in Touch with an Agent ANYWHERE

I can't get in touch with an Xfinity agent *anywhere.* 

 

I've tried phone, text bot, facebook messenger even saying it's not about billing and still no luck. My bill has been upped 30% with no explanation. I need to talk to someone ASAP.

 

Have any of you figured out how to get in contact with an agent? It's *IMPOSSIBLE* I don't even see the button to send an employee a message. @ComcastChe can you help? 

 

Thanks,
Sarah

This conversation is no longer open for comments or replies and is no longer visible to community members.

Expert

 • 

31.9K Messages

5 years ago


@Sarahohlson wrote:

I can't get in touch with an Xfinity agent *anywhere.* 

 

I've tried phone, text bot, facebook messenger even saying it's not about billing and still no luck. My bill has been upped 30% with no explanation. I need to talk to someone ASAP.

 

Have any of you figured out how to get in contact with an agent? It's *IMPOSSIBLE* I don't even see the button to send an employee a message. @ComcastChe can you help? 

 

Thanks,
Sarah


Notices of increases are usually found in your billing statement at least a month before it takes effect.  It sounds as though a promotion you were on has expired.  Take your current statement and compare it to past statements [and read the entire statement] to see why there is an increase.

forum icon

New to the Community?

Start Here