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How do I stop Xfinity from spam calling me

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How do I stop Xfinity from spam calling me

I left Xfinity years ago when I moved.  My old roommate lost the xfinity equipment while he moved out.  I looked at the xfinity bill when they called me a while back and paid for the missing equipment.  I still get calls from them saying to return the equipment.  I already paid the bill.  Anybody have suggestions on how to have them stop calling before a make a BBB complaint? 

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Expert

Re: How do I stop Xfinity from spam calling me

@Mattwatts917 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

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Official Employee

Re: How do I stop Xfinity from spam calling me

Greetings, @Mattwatts917! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that you are getting these calls. I know how frustrating it can be to get calls about something you have already taken care of. I would like to look further into this for you. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!