Community Forum

Houston outage Credit

jsibarguen
Regular Visitor

Houston outage Credit

Hi,

I’d like to request credit for the internet outage from 2/16 - 02/18. I was 2 straight days without internet, and the Xfinity hotspots were down as well.

Thanks in advance.

<edited for name>

ComcastMichael
Official Employee

Re: Houston outage Credit

Greetings, @jsibarguen! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that you were having issues with your internet services during that outage. I'm glad to hear you are ok. We can have a look into this credit for you. Since you have already sent a PM, we will continue to assist you through there.


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