jsibarguen's profile

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1 Message

Friday, February 19th, 2021 7:00 AM

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Houston outage Credit

Hi,

I’d like to request credit for the internet outage from 2/16 - 02/18. I was 2 straight days without internet, and the Xfinity hotspots were down as well.

Thanks in advance.

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Administrator

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4.4K Messages

4 years ago

Greetings, @jsibarguen! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that you were having issues with your internet services during that outage. I'm glad to hear you are ok. We can have a look into this credit for you. Since you have already sent a PM, we will continue to assist you through there.

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