Community Forum
Hi,
I’d like to request credit for the internet outage from 2/16 - 02/18. I was 2 straight days without internet, and the Xfinity hotspots were down as well.
Thanks in advance.
<edited for name>
Greetings, @jsibarguen! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that you were having issues with your internet services during that outage. I'm glad to hear you are ok. We can have a look into this credit for you. Since you have already sent a PM, we will continue to assist you through there.