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Home security

Overcharged2020
New Poster

Home security

I’m overcharged for a home security system that I disconnected
Overcharged2020
New Poster

Re: Home security

The service was disconnected on November 2020 and right now , the new billing is showing that I still have home security services and I’m being charged.
So right now I’m supposed to be protected with a home security system that is no even connected and no one is calling me about , equipment not monitoring the home security
ComcastChe
Official Employee

Re: Home security

Hi @Overcharged2020, we appreciate your patience while trying to have your billing concerns addressed. I want to help by reviewing your account, making sure the service is disconnected per the date you requested, and that you are not billed for XH after that date.

 

Please send a private message by clicking on my name, "ComcastChe," and then click send a message. Please include your first and last name and the numbers associated with your service address. 


I am an Official Comcast Employee.
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