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Higher bill all of a sudden

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New Poster

Higher bill all of a sudden

Hi,

 

My next payment due is much higher than usual. I tried to contact customer service earlier to check if my bill will be increased and got disconnected from other side for some reason. The connection was unstable from beginning itself. I will appreciate any help about best way to talk or chat to understand my services and what might be best option to reduce my bill.

 

Best

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New Poster

Re: Higher bill all of a sudden

Same here. Customer service on the phone was completely useless and lied about why the bill went up ("Last month you didn't pay the Broadcast fee, that was waived", "No it wasn't I'm looking at my statement", "Oh, please hold").  Comcast/Xfinity is the only company I've dealt with who don't care at all about the pandemic. They keep on raising prices and providing horrible customer service. 

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New Poster

Re: Higher bill all of a sudden

My bill is supposed to to be $49 for 2 years. It's not quite a year and all of a sudden I am being charged $68. I haven't checked yet how far back this goes. But, I am freaking out.
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New Poster

Re: Higher bill all of a sudden

my bill weny up about $30.00. i guess we are paying for their - free internet- nothing is free like the power company rates

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Expert

Re: Higher bill all of a sudden


@drmitch wrote:

my bill weny up about $30.00. i guess we are paying for their - free internet- nothing is free like the power company rates


If your bill went up that much your promotion most likely ended and you're now paying every day pricing.


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Expert

Re: Higher bill all of a sudden


@prarsena wrote:

Same here. Customer service on the phone was completely useless and lied about why the bill went up ("Last month you didn't pay the Broadcast fee, that was waived", "No it wasn't I'm looking at my statement", "Oh, please hold").  Comcast/Xfinity is the only company I've dealt with who don't care at all about the pandemic. They keep on raising prices and providing horrible customer service. 


Why was the Broadcast fee waived?


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!