Kmatos530's profile

New Poster

 • 

1 Message

Tuesday, February 2nd, 2021 12:00 PM

Closed

Hardship Payment Extension

I have been with Xfinity for almost 3 years now, my services were interrupted due to a payment that wasn’t made in November while I was POSITIVE for COVID-19. I have been out of work since being ill. I was told because of my balance from being sick (in November), I do not qualify for a hardship program or payment extension for 12 months. Xfinity has left my children unable to currently attend school, while all 4 remote learn due to the pandemic. I am a front line worker who lost her job and I’m a single mother on the verge of eviction, on top of being told unless I come up with 600$ for payment, I have no services for my children to get an education. I haven’t had any help yet have been on the phone everyday with agents, supervisors and managers, all Xfinity has done to me and my family is add stress and a burden. I am disgusted in the treatment I have received as well as lack of care for education for my children. I am not only going to social media, I am also going to news stations.

This conversation is no longer open for comments or replies and is no longer visible to community members.

No Responses!
forum icon

New to the Community?

Start Here