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Got charged two deposits

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New Poster

Got charged two deposits

While setting up my service at an Xfinity location, the representative ran a credit check to determine if I needed a deposit for my account. She said that my credit check came back good and no deposit was required. I paid a minimum $25 "deposit" as it shows on my bill. Well, I get my first bill in the mail and there is a surprise $100 additional deposit charge on there. I have spoken to 5 different people over the past couple days including a supervisor that was unable to contact the financial department at the time because it was after hours. He was as confused as I was as to why there were two deposits. His name was Liam and he has yet to contact me back. Why can I not contact anyone to get this corrected? Is suing Xfinity the only way to resolve this? I was told there would be no deposit required and now I am taking time away from work and losing even more money to get this corrected.

 

Thanks

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Official Employee

Re: Got charged two deposits

Hi @jd0603

We appreciate you for posting to the Xfinity Forum to get help addressing your billing concerns. I'm sorry for the experience you're having and would be happy to step in and help you from here. No need to call in and spend time on the phone. Can you send me a private message so I can gather a few details, then contact the correct department on your behalf? My team and I can also follow up with you regarding any updates until it's resolved. 

Please send a private message with your full name and service address as it appears on your billing statement. To send a message, click on my name "ComcastChe," then click send a message.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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