Final bill never arrived and account billing page will not update

[Makuta]

Hello,

I canceled my Xfinity service due to a move outside of the service area in January 2021.  My bill for the month was supposed to be ~$130, but after canceling only a day into the month, my autopay only deducted $5.65 from my payment source. 

My bill page on Xfinity.com states that I still owe $125, and customer service has told me that I do not need to pay it, and that it would update soon. I was told I could expect it to update by X date several times, and it never has. I have also not yet received a final bill. 

I am just trying to figure out what is going on.

[ComcastLysaP]

Hey there! Welcome to our Xfinity Forums! We're always happy to help with getting billing issues resolved. I know with the final bill, it is crucial you understand all charges, fees, and payments. You've come to the right place! Please send me a private message including your first and last name and your full service address.

To send a private message, please click my name "ComcastLysaP" then select "Send a Message" on the right side.