Final bill never arrived and account billing page will not update

Hello there. The final bill is generated within 48-hours after services are disconnected, and mailed out within a week of that business date. That said, the final bill date and the service disconnection date are often different. Allow me to explain:

• The billing stop date is the date we are contacted for a disconnect or move. In the instances of moving, the billing stop date would be the last day you are anticipated to be on premise.
• The disconnect date is the day the services are no longer operational at the property under your name. Often, the disconnect date is scheduled for 7-days after the billing stop date. You will not be billed for the services active between the billing stop and the service stop date. This allows customers to finalize any outstanding issues including porting a phone number over or in the event services need to be quickly reactivated due to an outstanding event (i.e.; a move is delayed, the cancellation request is retracted, etc.)

For instances where the disconnect or billing stop date are incorrect, we can manually override them in the system and backdate them as needed. I'll need to access the account to do so, so please open a peer-to-peer chat with us so we can best assist;

To send a peer-to-peer chat:

Please only send a chat when requested by an official employee--sending a chat when not requested may result in the chat being lost given the high volume of chat requests received daily.

• Ensure you are first signed in, then you will see an icon at the top right of your page. Click that or follow this link: https://comca.st/3y46QcE
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

We ask that you please include your name, the account holder name (if different), and the service address so we can quickly locate the account in question. =]