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Extension on bill

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New Poster

Extension on bill

My current bill is 84.61 and is due November 18 I have not been late on past bills. This month due to being laid off from the covid 19 I am not going to pay my bill on this due date . Is there any way I can get a extension on my bill?
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Official Employee

Re: Extension on bill

Hi, Tpayne42. We appreciate your timely payment history, thank you! We understand things being different, difficult, and uncertain during these times. I will see what I can do regarding a payment arrangement on your account. I saw you sent a PM as well, I will reply shortly. I know it's urgent because it involves the bill and due date that has passed, but in the future (as part of our Community Guidelines) please wait for us to request a PM before actually sending one. Thank you!


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New Poster

Re: Extension on bill

Hi ComcastMorgan! I’ve spent the better part of my evening going back and forth between calling Customer Support and interacting with the Xfinity Assistant to get in touch with a Live Agent. So I’m beyond happy right now to stumble across these posts because my issue is very similar to that of Tpayne42 — needing help to get a temporary extension and/or reduction to my current bill because of COVID-19. Could you contact me via PM as well? Thank you so much!
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Official Employee

Re: Extension on bill

I haven't heard back from you, Tpayne42. Just checking in! Are you still with us?


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Official Employee

Re: Extension on bill

Hi, AshaA! Please create your own public post with a summary of your issues/concerns and we will gladly help from there. Thank you!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!