Community Forum

Equipment

Highlighted
New Poster

Equipment

I am being charged for equipment I do not have. I have tried calling to speak with someone but the automated service does not give me the option and when I ask to speak with someone it just sends me a link!!!! Worst customer service I have ever dealt with. The xfinity assistant is worthless!

Highlighted
Official Employee

Re: Equipment

Greetings, @cml178! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the issues you were having issue with getting through to someone to talk about this equipment. You have come to the right place! I would like to have a look into the account and get this fixed for you. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!