Greetings, @chriscope4! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that you have not been getting the self-service discount. That super frustrating! I would like to have to look into what could be going on with the discount. Can you please send me a PM with your first and last so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.