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Early termination fee due to move because of COVID

Tackman75
New Poster

Early termination fee due to move because of COVID

I am having to relocate for work due to COVID.  The area I am moving to does not offer xfinity. You would think the Southern California area would have xfinity, they don't. So because I have to move due to COVID so I can work, I have to pay an ETF.  Talk about bad business practice. The lady I talked to was super nice and this is not her fault, but the company's fault. I have been a loyal customer for many years. Never again weather they offer service or not and I will make sure to let everyone I know how dissatisfied I was.  

ComcastJosephB
Official Employee

Re: Early termination fee due to move because of COVID

Hi, there, @Tackman75. I hope overall your week is off to a good start. I completely understand where you are coming from. Even though I am an employee, I'm a customer too! Having to move and pay to close an account isn't the most satisfying thing to have to go through. I wish we served your location in southern California. It will be sad losing you as a valued customer.  Closing the account while under contract will always cause a fee but I like to get as many details as possible. Do you know off the top of your head about how much the ETF fee will be?


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Tackman75
New Poster

Re: Early termination fee due to move because of COVID

My understanding is $150. Either way it's unacceptable and a bad business practice.  

ComcastRayana
Official Employee

Re: Early termination fee due to move because of COVID

I understand and want to help in any way that I can. Your loyalty with us means a lot and though you have to leave us we will always consider you family! May I please have your first and last name? I want to look at the account and see what I can do. 


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Tackman75
New Poster

Re: Early termination fee due to move because of COVID

I will be glad to call to discuss. 

ComcastJosephB
Official Employee

Re: Early termination fee due to move because of COVID

We are to help in as many ways as possible. Feel free to call or send us a private message anytime for support. We just need your name and service address to verify the account using forums. I can always double-check the fee and explore all possibilities to help with the bill. If you sign into https://comca.st/3tZJNhD, go to My Account, and then Settings. From here you can review your service agreement. This link can help, https://comca.st/37oq7dE. Hopefully, we will get a PM from you!


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Tackman75
New Poster

Re: Early termination fee due to move because of COVID

I was talking to someone through messenger and they disappeared......

ComcastMichele
Official Employee

Re: Early termination fee due to move because of COVID

I am so very sorry to hear that you had this experience. We would love to assist you further. I know how frustrating surprise bills can be. Can you please reach out through private message (find out how to do so with this link https://comca.st/3bfe6bo) with your first and last name, name on the account if different and the service address? 


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Again
Expert

Re: Early termination fee due to move because of COVID


@Tackman75 wrote:

I am having to relocate for work due to COVID.  The area I am moving to does not offer xfinity. You would think the Southern California area would have xfinity, they don't. So because I have to move due to COVID so I can work, I have to pay an ETF.  Talk about bad business practice. The lady I talked to was super nice and this is not her fault, but the company's fault. I have been a loyal customer for many years. Never again weather they offer service or not and I will make sure to let everyone I know how dissatisfied I was.  


If you are under a contract and you need to cancel service, you may be subject to an early termination fee (ETF).
 
  •    If you move to a Comcast serviceable area, and transfer service, you are not charged.
  •    If you move to a Comcast serviceable area, and do not sign up for service, then the ETF would apply.
  •    If you move to a non-Comcast serviceable area, then the ETF does apply.
  •    If it is an active duty military deployment, then the ETF will be waived when you send documentation.
  •    If the account holder is deceased, the ETF will be waived upon receiving a death certificate or obituary.
  •    If you downgrade service, then the ETF will not apply.
  •    If you have a Double/Triple Play and remove all but one service, then the ETF will not apply.
 
 

 


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