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ETF charged 10 days after cancellation

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ETF charged 10 days after cancellation

I just got my final bill in the mail, 9/8/20, after canceling service on 8/21/20. The ETF was applied on 8/31/20 which is a whopping 10 days after I called and got my service canceled. This also put me over my initial 30 day period that excludes me from the ETF. Why was the ETF applied 10 days after I got my service switched off? That's unacceptable; I specifically called and got my service canceled within those 30 days so I could avoid the ETF but it was applied anyway. And a whopping 10 days after my call at that!

 

I need this rectified or something because I'm not paying a fee that was applied when and where it shouldn't have been.

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Expert

Re: ETF charged 10 days after cancellation

@WynterRayne 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: ETF charged 10 days after cancellation

Hello, WynterRayne. Welcome to the Xfinity Forums!

I'm sorry to hear you are having some trouble sorting out your canceled account. Although we are sad to see you go, I would be more than happy to review your statements with you and make sure everything is correct or make any adjustments. Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Re: ETF charged 10 days after cancellation

Pm sent.