Community Forum

Didn't receive my bill by mail?

familiamercado
New Poster

Didn't receive my bill by mail?

I logged into my account and noticed that my bill hasn’t been paid for two months. I didn’t get my usual mailed bill to remind me of payment due. Was there a change in billing? Are you not sending out bill via mail?
ComcastRayana
Official Employee

Re: Didn't receive my bill by mail?

Hello, @familiamercado! You can access the Eco Billing setting in the Xfinity My Account app, https://comca.st/3jDu9na. You are able to turn the option on or off. On would mean digital bills and off would mean paper statements. Please let me know if that fixes things for you.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Again
Expert

Re: Didn't receive my bill by mail?

Please note that you will not be able to change back to paper bills until February 15th.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!