New Poster
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1 Message
Didn't receive my bill by mail?
I logged into my account and noticed that my bill hasn’t been paid for two months. I didn’t get my usual mailed bill to remind me of payment due. Was there a change in billing? Are you not sending out bill via mail?
XfinityRay
Official Employee
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3K Messages
4 years ago
Hello, @familiamercado! You can access the Eco Billing setting in the Xfinity My Account app, https://comca.st/3jDu9na. You are able to turn the option on or off. On would mean digital bills and off would mean paper statements. Please let me know if that fixes things for you.
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Again
Expert
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31.9K Messages
4 years ago
Please note that you will not be able to change back to paper bills until February 15th.
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MANNYBUR226
Visitor
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1 Message
4 years ago
I want my bill to be mailed every month
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