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Did not receive email/text notification about last bill

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New Poster

Did not receive email/text notification about last bill

I never received either an email or text when my last bill was available, which led to a late payment alert (which I did receive via email). Both my phone # and my preferred email have been listed correctly in my online account now and for a long time beforehand, and there are no notifications in my trash or spam folders about this either. I would like to resolve this with Xfinity so that I successfully receive all future notifications. Any assistance available? Thanks.

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New Poster

Re: Did not receive email/text notification about last bill

I had the same problem.  Billing date is 27th month and I usually get an email by the 29th.  Nothing since August 29th.  I did pay the bill any way but not sure what the problem is.  Impossible to talk to someone and the chat is useless.

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Official Employee

Re: Did not receive email/text notification about last bill

Hey @sparklemeow

 

I would love to take a look at your account. 

 

Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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New Poster

Re: Did not receive email/text notification about last bill

I have same issue. I did not receive an email for my new bill as I have always received. Plus now I can only login into my account on my PC via browser using my mobile id and not my email ID that I have been using for years and most recently last week.
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Official Employee

Re: Did not receive email/text notification about last bill

Hello @MG55

 

Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!