I am trying to Locate the option for a payment extension and or payment arrangement to get myself current and maintain my service. I have been trying to catch up little by little but have recently had a surgical procedure I had to pay for come up and it has made catching up difficult. Do payment arrangements need to be done over the phone or is this something I can do online. Is there a way to find out if I am even eligible for a payment extension or arrangement?
Thank You for any info or help you can provide.
When you say check back often, what exactly do you mean. As of now my services have been disconnected, and I haven't heard from anyone. When went to my local comcast store they could'nt be bothered and told me to call the 800#. When i Called I didn't get any decent info other than someone trying to sell me services ( to a person with disconnected services ) and not actually listening to what i was asking. I was told by the comcast store to contact customer retention at the 1800 number ... when i called i asked for the customer retention dept. And they tried to sell me change of service. I am to the point where I feel like there is no actual interest other than just buy more service. Cheers and thanks.