Community Forum

Credit to bill due to outage

New Poster

Credit to bill due to outage

All of bundle out from Monday
15th to Wednesday 17th then 5pm to 3am Thursday.
Official Employee

Re: Credit to bill due to outage

Hi there, @WKeats, thank you for taking the time to reach out to us through our Xfinity Forums. I am sorry to hear of the service interruption you had experience this past week. I understand how important it is to have a reliable connection! 


To check if the account is eligible for a credit, please send a private message with your full name and service address. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!