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Credit request

New Poster

Credit request

Can I receive a billing credit for 3 days, Feb. 15-17, for no cable or internet service during the severe cold weather?  I had power the entire 3-days excpet for 90-minutes on Feb. 16 from 9pm to 10:30pm.  Thanks.

Official Employee

Re: Credit request

Thank you for reaching out and our team will be happy to look into applying a credit to your account for any interruption you may have experienced. We always want to do our best to make things right for our valuable customers! Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastDena” and click “Send a message."

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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