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Credit request for Texas power outage

Regular Visitor

Credit request for Texas power outage

Loss of Xfinity tv and internet service for 113 hours from 2/15/21 2:15 AM until 2/19/21 7:30 PM. How do I receive a credit for loss of service?
Official Employee

Re: Credit request for Texas power outage

Good afternoon, VickieB1. We appreciate you posting here in the community! You came to the right place for help.


I'm so glad to hear that your service has since been restored! I know there was a lot of severe weather in your area recently and I'm happy that things are back on track with your services. I can certainly help you out with an adjustment on your bill for the downtime. To get started, please send me a PM with your first and last name. We will help from there!


To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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