Good morning, and thank you for reaching out through our Communities Forum page! And thank you for not clicking a random link and providing account details! That's never a good idea! I'm sorry to see that you're currently experiencing an extended service interruption due to the winter weather we've been seeing recently. We'd be more than happy to work with you on an adjustment for the down time!
To get started, please send me a private message with your first and last name and service address. To send me a Private Message, simply click on my name, "ComcastMacey", and click "send a message".
Thank you again for giving us a chance to help, @Beyer94. We encourage you to keep posting in the forums if you need any help or additional information in the future. We appreciate you being part of the Xfinity family, and I hope you have a great night!