Community Forum

Credit for power outage

New Poster

Credit for power outage

Hi, I tried to get credit for 2 days without internet service because of the winter storm on Feb 15& Feb 16 but it only let me get 1 day. Am i able to credit for the second day?
Official Employee Digital Care

Re: Credit for power outage

Hi @ThaoN, I would be happy to help and look into your credit concern. send me a private message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. To send me a private message, click on my name, "ComcastAshley," and then click send a message

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!