Community Forum

Credit for outage

Rmstafford
Regular Visitor

Credit for outage

How do we request a credit for several days of outage?
ComcastLizzy
Official Employee

Re: Credit for outage

Greetings, @Rmstafford. I am so sorry to hear your services were affected by Storm Uri. We can definitely do an account review and check for applicable credits -- you came to the right place! I received your private message and will respond to you shortly. Please be reminded that sending unsolicited private messages to an Official Employee of the Xfinity Help & Support Forums, is a violation of Forum Guidelines https://comca.st/3ayrTuv, but we are more than happy to help. Looking forward to working with you soon!


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Rmstafford
Regular Visitor

Re: Credit for outage

Thank you.
Jpadfield14
New Poster

Re: Credit for outage

Can I also request a credit for the outage?
Brandybennett82
New Poster

Re: Credit for outage

I need a credit as well
ComcastTylerJ
Official Employee

Re: Credit for outage

Hey there, @Rmstafford, and thank you for bringing your request to us through our forums page! I understand you've been experiencing the difficulties that this storm has brought forth, and first and foremost, I hope every if safe, and doing okay! ❤️

 

My name is Tyler, and our Digital Care Team is here, every step of the way! Can you please send me a PM, by clicking on my name, and selecting "Send a Message"? Thank you in advance, and I look forward to speaking with you!

-Tyler


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!