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Hi, @Romana_hayward
Welcome to Xfinity Forums! First and foremost, I do hope you and your loved ones have all been safe and staying warm! I know how difficult things have been over the course of the past few days and I do want to help with an adjustment for the days you have been without service. Please send me a private message so that we can begin to review the account!
To send a private message, please click my name "ComcastLysaP" then select "Send a Message" on the right side.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
