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Credit for outage in Houston area

Regular Visitor

Credit for outage in Houston area

I would like to know how I would be able to get credit for 2/15/21-2/17/21 for the power outage we had.
Official Employee

Re: Credit for outage in Houston area

Hi, @Romana_hayward 

Welcome to Xfinity Forums! First and foremost, I do hope you and your loved ones have all been safe and staying warm! I know how difficult things have been over the course of the past few days and I do want to help with an adjustment for the days you have been without service. Please send me a private message so that we can begin to review the account!


To send a private message, please click my name "ComcastLysaP" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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