Welcome to Xfinity Forums! First and foremost, I do hope you and your loved ones have all been safe and staying warm! I know how difficult things have been over the course of the past few days and I do want to help with an adjustment for the days you have been without service. Please send me a private message so that we can begin to review the account!
To send a private message, please click my name "ComcastLysaP" then select "Send a Message" on the right side.