Hello, @Sangeedp. Welcome to the Xfinity Forums. We would be more than happy to get a credit applied for your downtime. I see that you have already sent me a PM and I will follow up with you there. In the meantime, I would like to remind you that sending unsolicited private messages to anyone here on the forums is a direct violation of our forum guidelines. Please be sure to review those guidelines and keep them in mind for the future.